Employee Assistance
Program

Employee Assistance Program and Work-Life Services

You and your adult dependents have access to confidential Employee Assistance Program (EAP) services for urgent needs, provided by Modern Health’s EAP partner Workplace Options. EAP consists of 2 parts: Counsellor Phone Line and Work-Life Services. See below for details and how to access each offering.

Download EAP Guide

24/7 Counselor Phone Line

For urgent needs and critical incidents, you and your adult dependents can get connected to a counselor within seconds for immediate support.

When using the mobile app:
  1. Call the 24/7 Counselor Phone Line listed in the Crisis information screen – which can be accessed through Settings, or you can call directly at:
  2. 24/7 Counselor Phone Support: 833-322-1931 (out-of-country: +1 984 268 2009)
  3. Local Emergency Hotline: 988
  4. Suicide Hotline: 800-273-8255
  5. You will be connected to a counselor in your region.
  6. The counselor will ask you a few questions to understand your presenting concerns, risk, and impact.
  7. The counselor will extend immediate care and may refer you to longer-term resources for support.

Note: There is no limit to the number of calls you and your adult dependents can make to the Counselor Phone Line.

Counselor phone line access:
Mobile app settings page with sections for Crisis resources, Notifications, and Your Account, including options like Access to 24/7 Crisis Information, Notifications and reminders, Topics of Focus, Profile Details, Invite Dependent, and Sign out.Crisis information screen with emergency contact numbers for the United States including 988 Suicide and Crisis Lifeline, 24/7 Counselor Line, Suicide Hotline, Police, and international suicide hotlines and helplines URLs.

Work-Life Services

You and your adult dependents have access to Work-Life Specialists who can help with customized research and referrals for your needs across the areas below.

From your mobile app, scroll to the bottom of the homepage and select Explore your benefits to get started.

Child Care
  • Nanny/after-school care
  • Childcare centers and camps
Elder Care
  • Senior housing and transportation
  • Community resources such as meal programs and respite care
Education & Adoption
  • Tutoring and financial aid guidance
  • Information on schools
  • Adoption agency information
Financial and Legal Support
  • Referrals to financial support for budgeting and planning
  • Referrals to attorneys
  • Identify theft
Convenience Services
  • Pet sitting
  • Travel services
  • Consumer purchases

Work-life support access:

Mobile screen showing Proofpoint benefits page with a note about benefits accuracy and a button labeled Other benefits.Mobile screen showing a list titled 'Other benefits' with options including 24/7 Counselor Phone Line, Child Care, Convenience Services, Elder Care, Financial Consultations, and Legal Consultations.Mobile screen showing a Registered User Login page for Modern Health and Workplace Options with a dropdown menu to choose language and a blue GO button.

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Copyright 2026 Proofpoint. This is a summary of benefits and programs available to U.S. employees of Proofpoint. For other locations please visit the Company Intranet.

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